Shine Bright Beauty Dunedin

Jade Thompson I'm not content with the work done on my nails by Isla today 5/12/2023 at 11am despite my continuous feedback about the shaping errors not being rectified properly and in fact worsened. I cannot accept this set today and will seek another place to have them corrected. I was informed that the shaping issues were due to my fingers being uneven, which is untrue and made me question if Isla lacked updated shaping skills. Why deceive me instead of just fixing it, as that's what I'm paying for? As you can see, my nails are uneven in length, the shaping is inconsistent, and the French tips are uneven, with the middle finger having an extension that is too bulky. I have been getting my nails done for years consistently and have never had an experience like today. I am dissatisfied with what I paid for and still have to pay for them to be redone and fixed. In my opinion, Bella still needs more training, as I left today dissatisfied with the service I received for the amount I paid.

Response to clarify that the statements mentioned above are incorrect. I was offered to have my nails redone in exchange for updating my review, not deleting it. Going in for the second time, I was greeted rudely by Bella and once the work was completed, which was done better by Harper, they then messaged me to delete my review altogether. I left it with an updated response acknowledging Harper's work and their improvements. I did not receive any apology until their response to my review, which in my eyes, isn't really an apology. My salon experiences have not been poor in other places I travel for work, so I get them done as I go and support small businesses, being a small business owner myself. Please do not alter my words. I was unhappy the first time for the reasons mentioned, and I hope future customers are not treated in this manner with nails and the poor customer service I experienced, which was a rare occurrence. A one-star rating is underrated in this situation.