Waters Day Spa

What an amazing experience!! Left feeling relaxed and revitalised and have already booked my next treatment. Christine went above and beyond to make my birthday treat unforgettable - thank you xx

Just wanted to say how horrible this place is. I was given a voucher as an early birthday present. The voucher never arrived in the first place after two months of waiting. Luckily I managed to call and book an appointment for a manicure and pedicure which I was told would cost me $114.00. When I showed up for my appointment the beautician treating me had know clue about the appointment and what I was there for. It took both the Owner/Director and the beautician good 10 minutes to find my name on a notebook. I asked the owner/director why they had not posted the voucher in the first place. She was like I don’t look after couriers. Because they didn’t know what I was there for Christine (Owner/Director) asked the beautician Taylor to give me a pedicure focusing on my toenails only as according to Christine because this had her Companies name so Taylor should focus on my toe nails not on my heels. By this time, it was already 20 minutes or so into my appointment time. Taylor was lovely but didn’t exfoliate my toes and never worked on my heels. She also didn’t massage my feel. Taylor rushed to put nail polish and didn’t let it dry properly as we had already started late causing my nails polish to smudge. My nails were filed unevenly they don’t event look round like I had requested. When I went to pay for my appointment, I was told that the whole package cost me $115. $85.00 for the full pedicure which never happened and another $25.00 for gel polish. When I asked for the balance, she said there isn’t any. I clearly didn’t ask for this package and had not booked for this. I thought I was there for the basic package and that I would be back there for Manicure. Christine said because we are number 1 we will forgo the additional owed. Clearly the owner of this company likes to humiliate and reap people off. She kept telling me to drink the alkaline water which I had left on the reception desk as this was the only waiting area. The owner is so full of it, telling me we are Number 1. Go to this place if you want to see this woman humiliating others or treating others as inferior. Thanks for the bad experience. They don't deserve any stars.

We usually really enjoy our time at Waters. But our last visit was a real letdown. My Mum and I had a couples full body massage. They were running behind and we were informed straight away, which was fine. We relaxed while we waited. However, we were the last clients of the week and whilst we were getting massaged, I heard Christine whisper “don’t do.” I could hear that Christine was working through the massage faster than my masseuse. On our way home, I asked my Mum, “did you get your arms done?” And she had, so then I knew what Christine had been referring to. So, I get that they were running behind, but you can’t try to ‘cheat’ your way through it, without giving your customers what they pay for! Give us a choice to pay less, at least - if you’re wanting to leave work on time. Don’t cut your clients time! My mum later emailed to raise her concerns and was completely ignored. Not professional on any level, really disappointing as we used to love our time at Waters.