Kerikeri Dental Centre | Lumino The Dentists

My partner and I had our dental check-up today, delayed by about 8 months due to unforeseen circumstances. The hygienist, Sarah Wong, was filling in for someone who was injured, and it was evident that she was struggling to keep up. While I appreciated Sarah's expertise and friendly demeanor, the appointment felt rushed and lacked the attention we expected for the fees of $233 and $190 each. We both have a chipped tooth that we couldn't resist touching with our tongues, and now, 6 hours later, our tongues are sore, leaving us concerned about potential damage to the teeth. Overall, this was the most uncomfortable dental visit we've had. Furthermore, the receptionist appeared overwhelmed and unhelpful when scheduling our next appointments, adding to the unpleasant experience.

I recently underwent a procedure for two dental crowns performed by Dr. Patel and his team at Lumino Dental in Wellington. Due to my heightened sensitivity and slow response to anesthesia, I was quite anxious about the process. However, Dr. Patel was understanding, attentive, and skillful in his work. Thanks to his care, I was able to remain relaxed and pain-free throughout the entire procedure. I highly recommend Lumino Dental for their exceptional service and professionalism.

I was deeply disappointed to learn that I am no longer welcome at Lumino Dental in Queenstown. When I called in with a toothache seeking urgent dental care, I was abruptly informed that I should seek assistance elsewhere, despite being a loyal patient for over 8 years. The lack of empathy displayed by the staff was disheartening but not surprising in the realm of Corporate Dentistry. Thankfully, I found a smaller dental practice that was compassionate and willing to assist me promptly. It's unfortunate that kindness and empathy seem to be rare qualities in some dental establishments like Lumino Queenstown.