I had a first visit here today, referred by my GP. I found that a physio lady was very rude and aggressive throughout this visit. Every response I gave to her questions was challenged or met with aggression, she tried to deny my symptoms. She did not attempt to understand or show any empathy. It made me tearful during the visit. Then she asked my son (who was waiting at reception) to come next to me, which I didn't want. There is one large room from the reception to the examination room, so anyone can see and hear the patients and physio lady. I didn't think about it at that time, but after receiving poor treatment from this lady and being made tearful, I felt embarrassed at the end of the treatment when passing through the reception. There is no privacy. The physio lady denied my symptoms, claiming that I can drive, do housework, and don't need painkillers, etc. My son is also unhappy with the way this physio lady spoke to me. I am very upset and distressed after this visit.